Skip to content
PHONE HOTLINE: 775-789-2000
Close
SEARCH
CONTACT
PHONE HOTLINE: 775-789-2000
Book Your Visit
Book Your Visit
Diplomat-Suite-hero-view-of-entrance_q085_1920x1080

FAQs

Quick Answers to Common Questions

Here are some of the answers to some of your most frequently asked questions (FAQs).

Can I Book Two or More Rooms at the Same Time? At this time, the online booking system will only process one room per reservation. If you need to book multiple rooms, please create multiple reservations. Contact Guest Services at 1-800-501-2651 with additional questions regarding this matter.
Are Pets Allowed at Grand Sierra Resort?

Pets  are not allowed on property. For additional information on the policy, read the complete Pet Policy.
Where Do I Use a Discount, Promotion Coupon or a Group Rate?

Please contact Guest Services Toll-Free at 1-800-501-2651 to apply the discount or promotion to your reservation.
Where Do I Verify My AAA Membership?

Upon check-in, our reservation staff will verify and apply the discount immediately.
Will My Credit Card Be Charged When I Book a Room?

Your credit card will only be charged the first night and tax at the time of booking.
What Does the Daily Resort Fee Cover?
  • Daily Fitness Center privileges
  • Local calls from guest room
  • 1-800 toll-free calls from guest room
  • Airport Shuttle to and from Grand Sierra Resort
  • 2 bottles of water, refreshed daily
  • Computer access in the Business Center 24 hours a day with room key
How Often Does the Airport Shuttle Bus Run?

Departure from Grand Sierra Resort

The shuttle departs the resort every 30 minutes, from 4:30am to 12:00am. Pick up located by the front desk in the port-cochere

Departure from Reno-Tahoe international Airport

The shuttle departs the airport every 30 minutes, from 4:45am to 12:15am. Pick up is from the exit located at the far end of baggage claim area.
Where Is Grand Sierra Resort?

Grand Sierra Resort is located at 2500 East Second Street in Reno, NV. We are an 8 minute drive, 2.5 miles north of the Reno-Tahoe International Airport and a 10 minute drive, 2.6 miles east of the Amtrak station in Reno. GSR only offers shuttles to/from the Reno-Tahoe International Airport.