Answers to Common Questions
Find some of the most commonly asked questions. If you still have questions, please use the form at the bottom of this page for a timely response.
- Can I book two or more rooms at the same time?
- No. At this time, our system will only process one room per reservation. If you need to book multiple rooms, please create multiple reservations. Contact Guest Services Toll-Free at 1-800-501-2651 with additional questions regarding this matter.
- Are pets allowed at the Grand Sierra Resort?
- Yes. Pets are allowed with a $30 additional per night fee.
- Where do I use a discount, promotion coupon or a group rate?
- Please contact Guest Services Toll-Free at 1-800-501-2651 to apply the discount or promotion to your reservation.
- How can I modify my reservation?
- Please contact Guest Services Toll-Free at 1-800-501-2651.
- Where do I verify my AAA membership?
- Upon check-in, our reservation staff will verify and apply the discount.
- Will my credit card be charged when I book a room?
- Your credit card will be used to hold the room. Charges will be applied when you check-in.
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